My husband had our travel trailer inspected there. Unfortunately, the technician entered one number incorrectly in the both the vin and plate numbers. With the registration rejected by the county, he returned to the shop for a remedy. The staff member was unhelpful, very rude, indifferent, and not, in the least, concerned with correcting their mistake. Also, when asked to speak with the manager, he would not give a numer to call him at. My husband was told the only option was to bring the trailer back in for another inspection. A vehicle is one thing, pulling a trailer from storage is a huge inconvenience and shouldn't be required in this case considering the technician was the one at fault.
Mrs. Brittany we are very sorry this happened. The inspector who did this no longer works here as we seek to correct internal issues such as this one. We were in no way looking to be rude or unhelpful in correcting the error... But what your husband insisted on was illegal and against state guidelines. we are not perfect as nobody is and mistakes can happen. But we are honest and will do the right thing square with the rules.We offered to re do the inspection and that offer still stands. We agree this is a inconvenience to you as well as us as we do not want anybody unhappy but we do have to follow the rules provided by the state which we do not control. Sorry again and the offer still stands to make it right.
- Kwik Kar Spring Cypress