Reading your response to a truthful opinion with my experience from your “Buisness “ is hilarious!. The public can actually read from their own eyes the unprofessionalism through ALL of your responses! Let me clarify YES we cannot control if you put on faulty pads , however when you did a couple of test runs , exhilarating and stoping really fast you were able to feel and hear there was a problem. I immediately called and was told keep driving it would go away the were defaulted pads . Please tell me on what planet a person pays for a correct job to be done and does not get that and is told give it time it will go away ?????!uum NO, which is why I came back and sat and waited the super long wait yet again to get them corrected. The better business bureau should intervene!! This place does BAD BUSINESS. I would NEVER COME HERE EVEN IF THE WORK WERE FREE. The attitude from MANAGEMENT matches the type of work that is performed here. Also my brakes were changed by this place it was made clear I only need the front ones changed , your place changed the rear . Another mechanic shop changed the front ones yesterday for 169.00!!! Compared to 299.99 or as you claim you mentioned 239.90 ! Lol such a joke . Have a great day as well Sir! I don’t think with this type of work ethics your Buisness will remain open long . Good day 😉 Original post : Super super long wait with literally three customers in the lobby, very unprofessional and they changed my rear breaks and put faulty break pads on which had a squeaking noise they told me it should go away or they can redo them, of course I made them correct the issue. Aside from that I came to replace my breaks which had a slight squeak they replaced the wrong ones and then when o called back to get a quote for the correct ones the guy answering the phone was very rude and quoted me 299.00 FOR FRONT BREAKS !! DO NOT COME HERE WITHOUT A MALE IF YOU ABSOLUTELY HAVE TO COME , OTHERWISE I WOULD NOT USE THEM THEY ARE OUT TO RIP YOU OFF !!!
Ma'am the super long wait you speak of reflects doing a job right. We never installed wrong pads as pads will only fit one vehicle only making that impossible. The pads were defective and not our fault as we do not make the pads. When brought to our attention we warrantied them with no issue at all...not by force but because we have no issues taking care our customers. We did not replace the wrong ones. Our history shows you were recommended both front and rear and you declined the front and elected to just do the rear on that day. You were not quoted 299.00 ....You was quoted 239.00 which has always been the cost of a proper brake job including machining rotors which also reflects your wait time. Have a great day.
- Kwik Kar Spring Cypress