1

I received today, my payment to the tax office for my registration sticker. Why??? I was told I passed. I checked paper work and Bart Brown failed me because he didn’t like the tire wear. They are only a year old. I passed the emissions test too. I’m not sure if he was the same guy acting odd to us, but I feel this place screwed up big time. Do not go here!!!! I’m a single mom trying to a house full of kiddos. I don’t have money to buy appropriate tires for Mr Bart Brown.

Ms. Roberts, the State of Texas requires all vehicles pass a minimum standards safety test. Tire tread depth is part of that safety test. The reason being, as tread depth diminishes, hydroplaning on wet pavement increases, therefore increasing the likelihood of a tire related crash. As an inspector, I use a tire tread depth gauge to determine the wear on a tire. This is not a subjective test. The gauge illustrates that the tire tread either passes or it does not. In your vehicle's case, it did not pass. As for the age of the tire, some tires are better quality and last longer than others. Also, I understand and can empathize with your financial situation. However, the State's reason to require minimum standards be met is not to cause a financial hardship on Texans, but to make the roads that we all travel on, safer.

- Kwik Kar Spring Cypress
1

My husband and I have been clients of theirs for nearly 11 YEARS! Up until recently we have been more than satisfied. The person who answered the phone this round was rude and abrupt and had a bit of a short/impatient attitude. Called for an oil change quote claiming I was a repeat customer and my mistake...we’ve been under my husbands name. Not only did the fact that I made the mistake of thinking my previous history with them was under my name, irk the person who answered the phone, me not knowing what oil I use seemed to also be a problem. And also that apparently I have not used them for an oil change (but other services) seemed to be such a bother. My mistake. I am not the professional car mechanic or whatever. I am super disappointed. My husband, I, and my two sons have used them for YEARS. But the fact that my lack of car knowledge or appointment/service history knowledge with them seemed like such an issue to look up...made me feel like I should go elsewhere. My apologies kwik kar. I will “bother” someone else with my car service/oil change needs as well as my husband and two sons from here on out. :(

Ma'am we apologize for the miss communication. We were not rude in the slightest. We can not help you with the information you asked if you have no information to provide us in looking up your history. Wrong names and info does not help us find the information you seek. When found under the right name your question was what your oil change cost. We then informed that the vehicle has been here three times and has never had it's oil changed here. So when you ask what a oil change cost is we have to ask what type of oil you use as there is a difference in cost of different types of oil.You then ask for the lowest priced oil change and and we provided the cost to you. We do not see where we were rude or not accommodating to your needs and questions. Have a great rest of day.

- Kwik Kar Spring Cypress
5

Great service and honest people. Definitely recommend!!

Mrs, Cruz it our pleasure to be here for all of your needs and we will always keep it honest. Thank you for the very kind words :-]

- Kwik Kar Spring Cypress
5

Great staff. I see the same faces when I go. I walked in minutes after they closed to leave my F150. Their bays were full for keeping safe over night. They offered to pick it up first thing in the morning. Made for a great weekend not having to worry about that. Thanks guys!

Mr. Narum we thank you greatly for the vote of confidence. It is always our pleasure to make things as easy as possible. We thank you again for the kind words. Stop in anytime!! Even if it's just for coffee.

- Kwik Kar Spring Cypress
5

Fantastic customer service! They got me in same day and were honest and reliable. I had even lost my contact lense and the mechanic took time to help me to find it! Will be coming back

Ma'am it was our pleasure to be of use and service and we hope all goes well and hope to see you again. Thank you.

- Kwik Kar Spring Cypress
1

Unfriendly, did get a hi or thank you for your business nothing. Guy in shop was friendly but not the office guy. I will never go back there!!

Ma'am we are very sorry that you feel this way and offer all apologies. Courtesy is a goal and function of ours here. We greet in the parking lot...unless very busy...You were greeted....And typically wish people a great rest of day at check out and you were. We are sorry that did not meet your standard and we will work harder at it. thank you for the feedback.

- Kwik Kar Spring Cypress
5

Really cool guys, extremely thorough, they know what they’re doing. Talk to Tom or Bart, they’ll get you set up good.

Thank you so much for the great review!! It truly makes the hard work worth it. Stop in any time.

- Kwik Kar Spring Cypress
5

I had the A/C compressor go bad, and these guys got my A/C working. The tech had the job done in less than an hour, and now I’m cruising in comfort. Thanks guys, you rock!!

Thank you kindly for the great review!! It"s always our pleasure to serve.

- Kwik Kar Spring Cypress
5

I had a great experience at this location, Thomas was super helpful with getting my car taking care of. He also explained to me there VIP reward program which I got as well. The staff was very friendly and very up beat.

Ma'am the pleasure was all ours and it was great to meet you and be of use. Thank you very kindly for the awesome review. Stop in anytime even just for coffee.

- Kwik Kar Spring Cypress
5

This place is awesome! We first found them a couple years ago when they were giving away free oil changes to vets. Yesterday i came in with a issue with my car. my husband is away and my money was a little tight. They stepped up to help me out and got me back on the road. I can not thank you all enough and will continue to use your service. THANK YOU!

Ma'am we thank you for the very kind words. It is a honor for us to be of service to you as your family is in service to us and we greatly appreciate that! We are here anytime you need us.

- Kwik Kar Spring Cypress